1. Introduction Dropletta aims to provide a hassle-free return experience to its customers. This Return Policy outlines the conditions under which products can be returned within 90 days of purchase.

2. Eligibility for Returns A return request will be accepted if:

• The return request is made within 90 days of the delivery date.

• The product is defective, damaged, or significantly different from the description.

• The item is unused, in its original packaging, and includes all accessories, manuals, and labels.

• The product is not in the Non-Returnable Items category.

3. Non-Returnable Items The following products cannot be returned:

• Perishable goods (e.g., food, flowers, beverages).

• Digital products, software, and subscriptions once accessed or downloaded.

• Personal care, hygiene, and health products once opened or used.

• Customized or made-to-order products.

• Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

4. Return Process

• Customers must initiate a return request via support@dropletta.com with order details and proof of the issue (e.g., images, videos).

• Once approved, customers will receive return shipping instructions.

• The returned item must be shipped back within 7 days of approval.

• Upon receipt and inspection, Dropletta will process the return.

5. Return Shipping Costs

• If the return is due to a defective or incorrect item, Dropletta will cover the return shipping costs.

• If the return is due to a change of mind, the customer will be responsible for return shipping costs.

6. Refund or Replacement

• Customers may choose between a replacement (subject to stock availability) or a refund as per the Refund Policy.

• Refunds will be processed via the original payment method within 7-14 business days.

7. Disputes & Resolution

• If a return request is denied, customers may escalate the issue to our support team for further review.

• Dropletta reserves the right to reject returns that do not meet the return criteria.

8. Policy Updates Dropletta reserves the right to modify this policy at any time. Changes will be communicated via our website.

9. Contact Us For return-related inquiries, contact us at support@dropletta.com.