1. Introduction Welcome to Dropletta! By using our platform, you agree to comply with the terms and conditions outlined below. These terms govern your access to and use of our website, mobile application, and services.

2. Eligibility

• You must be at least 18 years old to use Dropletta.
• If you are registering on behalf of a business, you must have the authority to bind the entity to these terms.

3. Account Registration

• Users must provide accurate and complete information during registration.
• You are responsible for maintaining the confidentiality of your account credentials.
• Any unauthorized use of your account must be reported immediately.

4. Products & Services

• Dropletta acts as a marketplace connecting buyers and sellers.
• Sellers must ensure that the listed products comply with local laws and do not violate any third-party rights.
• Dropletta reserves the right to remove any product that violates our policies.

5. Orders & Payments

• Buyers must review product details before placing an order.
• Payments can be made through available methods, including online payment gateways and cash on delivery (COD).
• Dropletta reserves the right to cancel suspicious or fraudulent orders.

6. Shipping & Delivery

• Sellers are responsible for timely dispatch and delivery of orders.
• Delivery times vary depending on location and logistics providers.
• Any shipping disputes must be resolved between buyers and sellers, with Dropletta providing mediation if necessary.

7. Returns & Refunds

• Buyers can request a return or refund under specific conditions such as receiving a defective or incorrect product.
• The refund process may take up to 7-14 working days, depending on the payment method.
• Certain products, such as perishable goods, may not be eligible for returns.

8. Seller Policies

• Sellers must adhere to quality standards and ensure accurate product descriptions.
• Dropletta may withhold or deduct payments if sellers fail to meet order fulfillment requirements.
• Violation of policies may result in account suspension or termination.

9. Prohibited Activities Users are prohibited from:

• Listing illegal, counterfeit, or prohibited products.
• Engaging in fraudulent activities or misleading buyers.
• Posting false reviews or manipulating ratings.
• Using Dropletta for unauthorized commercial purposes.

10. Intellectual Property

• Content on Dropletta, including logos, trademarks, and images, is protected by intellectual property laws.
• Unauthorized use of Dropletta’s content without permission is strictly prohibited.

11. Limitation of Liability

• Dropletta is not responsible for disputes between buyers and sellers but will assist in mediation.
• We do not guarantee uninterrupted or error-free service and are not liable for any damages resulting from service disruptions.

12. Privacy Policy

• User data is collected, stored, and processed in accordance with our Privacy Policy.
• We implement security measures to protect user data but do not guarantee absolute security.

13. Amendments to Terms

• Dropletta reserves the right to modify these terms at any time.
• Users will be notified of significant changes, and continued use of the platform constitutes acceptance of revised terms.

14. Governing Law & Dispute Resolution

• These terms are governed by the laws of Pakistan.
• Any disputes arising shall be resolved through arbitration or the relevant courts in Pakistan.

15. Contact Us For any inquiries or concerns regarding these terms, contact our support team at support@dropletta.com.