1. Introduction At Dropletta, customer satisfaction is our top priority. This Refund Policy explains the conditions under which customers can request a refund within 90 days of purchase.

2. Eligibility for Refunds A refund request must meet the following conditions:

• The request is made within 90 days of the purchase date.
• The product is defective, damaged, or significantly different from the description.
• The item is returned in its original condition, including packaging, accessories, and manuals.
• The product is not ineligible for returns (e.g., perishable goods, software downloads, customized items).

3. Non-Refundable Items The following items are not eligible for refunds:

• Digital products and software once downloaded or activated.
• Perishable goods such as food, beverages, and flowers.
• Health and personal care items once used or unsealed.
• Items purchased under final sale or clearance promotions.

4. Refund Process

• Customers must submit a refund request via support@dropletta.com with order details and proof of the issue (e.g., images, videos).
• Upon approval, customers will receive return instructions.
• The refund will be processed after the item is received and inspected.

5. Refund Methods Refunds will be issued via the original payment method:

• Credit/Debit Card Payments: 7-14 business days.
• Bank Transfer: 24 Hours.
• Cash on Delivery (COD): Refunds may be processed as store credit or bank transfer, depending on availability.

6. Shipping & Return Costs

• If the return is due to a defective or incorrect item, Dropletta will cover return shipping costs.
• If the return is due to a change of mind, the customer will be responsible for return shipping fees.

7. Disputes & Resolution

• In case of any dispute, customers can escalate their concerns to our support team.
• Dropletta reserves the right to deny refunds if the product does not meet return criteria.

8. Policy Updates Dropletta reserves the right to modify this policy at any time. Changes will be communicated via our website.

9. Contact Us For refund inquiries, contact our support team at support@dropletta.com.